What Are The Benefits And Risks Of IT Service Management?
ITSM provides a way for the business to better interact with customers, helps the business run better, and increases profitability. It does this by making business processes precise, clean, and repeatable, rather than depending on individuals' best efforts. ITSM also focuses on metrics and accountability as a way of ensuring performance. Just a few examples of benefits of ITSM are: IT Organization Gains from ITSM · A better understanding of company requirements · Repeatable and scalable most excellent practice-based processes · Defined tasks and responsibilities, plus accountability · Increased IT productivity through optimal processes and allowing technology · Increased customer understandings of IT and IT service delivery · Better expectation management for company stakeholders and employees · Increased authority · The capacity to measure and increase IT performance · The shortening of the incident lifecycle and probably the prevention of incident...